---
title: "Support"
description: "How to get help with your Fluveo integration or your account."
url: https://docs.fluveo.com/support/
---

> Index of every page: https://docs.fluveo.com/llms.txt. Integrating Fluveo? Read https://docs.fluveo.com/agents/integrate.md first.

# Support

How to get help with your Fluveo integration or your account.

Email [support@fluveo.com](mailto:support@fluveo.com) and we will help you. One address covers every store and every question: an API error, a payment, a payout, your keys or your account.

## What to send

So we can answer on the first reply, include:

- your store's id (`mch_...`, the `id` of `GET /v1/account`) or the email you sign in to the [Dashboard](https://dash.fluveo.com) with;
- the request that failed: the method and path, such as `POST /v1/payment_intents`, and the time you sent it;
- the error's `request_log_url`, or the `Request-Id` header of the answer (`req_...`), and the error's `type`, `code` and `message`;
- the ids of the objects involved, such as `pi_...`, `ch_...` or `po_...`.

Never send a secret key, a card number or a card's security code. If a secret key leaked, rotate it with **Now** in the Dashboard before you write. See [Authentication](https://docs.fluveo.com/start/authentication.md).

## Before you write

- [Errors](https://docs.fluveo.com/errors.md) lists every error the API answers and what to do about each.
- [Authentication](https://docs.fluveo.com/start/authentication.md) covers keys and the `Authorization` header.
- [Testing](https://docs.fluveo.com/start/testing.md) lists the test values and what each one does.
- [Request logs](https://docs.fluveo.com/dashboard/request-logs.md) show each call your store made, what it sent and what it got back.